1. Information We Collect
We may collect various types of personal information to provide and improve our services. This includes contact information such as your name, email address, and phone number. We may also collect reservation details, including dining dates, party sizes, seating preferences, and the names of guests when applicable. For private events, tastings, chef's table experiences, or pintxo-making classes, we may collect additional details such as menu preferences, dietary restrictions, food allergies, and any special accommodations required. Payment information, including billing details, is processed securely through trusted third-party providers and is not stored by PINTXO. Additionally, we collect website usage data such as IP addresses, browser types, and pages visited to support analytics and enhance user experience.
2. How We Use Your Information
We use your personal information to process reservations and payments, communicate booking confirmations and updates, and provide important service notifications such as menu changes, event reminders, or operational updates. Information collected regarding dietary restrictions and food allergies helps ensure guest safety and allows our kitchen to prepare meals appropriately. We also use this data to improve our website, services, menu offerings, and overall guest experience. PINTXO does not sell, rent, or share personal information with third parties, except with your consent, with trusted service providers strictly for business operations such as payment processing or reservation management, or when required by law or legal process.
3. Dietary Information and Allergen Disclosures
Guests dining with us, particularly those joining tasting menus, private dining events, or chef's table experiences, may be asked to provide information about food allergies, intolerances, and dietary restrictions. This information typically includes the guest's name, the nature of the allergy or restriction, severity if applicable, and any related preferences. All such information is securely stored for the purpose of guest safety and kitchen preparation, and is accessible only to authorized PINTXO personnel including service staff and culinary team members directly involved in your dining experience.
4. Cookies and Tracking
Our website uses cookies to enhance your browsing experience, analyze user behaviour, and track the effectiveness of marketing campaigns. These tools help us understand which menu pages and event listings are most visited and how users interact with our reservation system. You may disable cookies through your browser settings; however, doing so may limit certain functionalities of the website, including online reservations and gift card purchases.
5. Data Security
PINTXO implements reasonable and appropriate security measures to protect your personal data. These measures include secure servers, encrypted connections, restricted internal access to sensitive information, and regular system backups and monitoring. While we strive to safeguard your information, no method of transmission or storage can be guaranteed to be completely secure.
6. Retention
PINTXO retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. Reservation records and dietary preference notes are typically retained to support repeat guest experiences and personalized service, unless you request their deletion.
7. Marketing Communications
With your consent, we may use your contact information to send newsletters, special event announcements, seasonal menu updates, and promotional offers. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. Opting out of marketing communications will not affect transactional messages related to your reservations or purchases.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on our website along with the revised effective date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:
PINTXO
30 Sainte-Catherine W Street
Montreal, QC H2X 2S5
Email:
alonso@pintxo.ca
Phone:
(438) 223-6917